SUPPORT

## Support

Need help with your order, sizing, shipping, returns, or general inquiries? You can find the main support information below.

## Size Guide

Find your correct Thy Roots size before placing an order.

Use our size guide to check sizing notes, fit recommendations, and product-specific fit details.

[View Size Guide](/pages/size-guide)

## Shipping

All Thy Roots orders are processed and prepared from our workshop in Marikina.

View our shipping page for processing times, local delivery timelines, international shipping notes, and tracking information.

[View Shipping Information](/pages/shipping)

## Returns & Exchanges

For sizing concerns, product issues, or exchange requests, please review our returns and exchanges policy before contacting us.

For pairs that do not fit as expected, Thy Roots only allows size exchange, subject to approval and stock availability. Refunds are not provided for sizing or fit concerns when the correct item and selected size were delivered.

[View Returns & Exchanges](/pages/returns-exchanges)

## Contact

For order concerns, sizing assistance, product inquiries, collaborations, press, styling pulls, partnerships, or business inquiries, you may contact us through email or Instagram.

**Email:** business@thyroots.ph
**Instagram:** @thyroots.ph

For order-related concerns, please include your order number, full name, product name, concern, and photos or videos if applicable.

[Contact Us](/pages/contact)